Warranty

Horny.sg offers 14 days warranty upon delivery and on-site exchange policy for locals only.

Terms & Condition

  1. All items sold are non-refundable once purchased.
  2. If your item is recieved does not work after use, please contact us within 14-days. Instructions will be given to exchange the item.
  3. Each purchase is only entitled 1 return. We reserve the right to reject faulty items that we deem damaged by misuse, or due to incidental damages at our discretion.
  4. If the item is out of stocks, either store credit will be reimburse to your account, or reversal of Payment via PayPal.
  5. Any plastic film or packaging of product must NOT be removed due to hygiene purposes.
  6. In the event of wrong item was being delivered, we will replace the correst one ASAP. The return items must not be used and should be returned with the original packaging.
  7. The Following Brands are entitled to 1-Year Local (Singapore) Warranty Coverage. This means if you experience issues within 1-year of purchase, Horny.SG will replace your product free of charge. LELO, LoveHoney Products, Womanizer, Fun Factory, Nomi Tang, selected PipeDream Products
  8. Horny.sg warranty coverage applys for manufacturing defects only. applicable for electornic products
  9. We Review and Remove products with Low quality and High defective rates from time to time. If the products under warranty are no longer on sale. Please contact enquiry@horny.sg for further instructions on replacements.

Do note that Products that are 'not' sealed will be tested before sending out to our customers. For sealed products it will only be tested upon request.

Disclaimer & Refunds Policy

  1. Horny.sg  will NOT be held responsible for any damages, loss or non-delivery of items via Registered Mail or Courier Delivery options, although this happens very rarely. Deliveries are made subject to the carrier's terms and conditions of service, which are out of our control.

  2. Orders will only be shipped after payments have been received. Most Singapore orders will take only about 1-2 working days to reach it's destination by mail.

  3. Due to hygiene reasons as well as the nature of our products, we do not accept returns or refunds unless otherwise stated on the product page. All sales are final.

  4. We will never accept returned products and put them up for sale again. This policy is strictly enforced as this is a matter of business ethics.

  5. horny.sg is not liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products and website.

  6. Horny.sg will not be held liable for any injury cause by misuse of our products

  7. The information and articles provided on horny.sg are for information purposes only and should not be meant to be solely relied upon. Seek professional advise if necessary.

  8. By making a purchase on horny.sg, you are deemed to have agreed to the above policies and our terms & conditions.