FAQ
Question: Can the order be delivered today?
Yes, we have same day courier delivery available. Cut off time is 2:30pm for 3pm-7pm delivery, and 7:30pm for 8pm-11pm delivery.
Question: Is there a minimum spending needed for same day courier delivery?
No minimum spending is required for same day courier delivery! Free delivery for orders above $88, and $10 delivery fee for orders below $88.
Click the following for more details on our various delivery methods: Delivery Guide
Question: Do you deliver overseas?
Yes we do!
Click the following for more information: International Shipping
Question: What are the payments methods?
All payments can be by : Cash on Delivery(Local Only) , Bank Transfer (PayNow accepted), Credit Card OR PayPal (*Credit Card Payment can be done within PayPal even without a PayPal Account, Horny.SG do not keep your card information.)
Question: Why PayPal can't work?
All payment by PayPal requires postal code to be entered in the billing form
Question: Do I need to register in order to purchase?
You can still purchase items as a "Guest" without registering an account with horny.sg . However, the system will require information details from you each time you check out as "Guest".
Question: Can I request for self-collection?
Yes of course, SMS/WhatsApp us your order number before dropping by & for other timing let us know in advance.
* Same Day Collection: 756 Upper Serangoon Road, #01-21 Upper Serangoon Shopping Center S534626. Collection period between 12noon - 8pm.
We accept Cash payments, Nets or Credit Card.
* We will send you a confirmation upon receiving your order via SMS as soon as possible for self-collection as well.
Question: Do we have a shop ?
Yes. We have a showroom that is open to Public.
Click the following for our showroom location: Location
Question: Pricing are the same as seen on website ?
Yes, our products sold in our website are known as the most affordable following international pricing standards.
Question: What if I haven't received my order?
We follow up with ALL our customers very closely. Therefore, please contact us directly!
Question: How do I request for warranty exchange of my faulty product?
You may drop us an email (enquiry@horny.sg) with your order number and name of the product that you wish to request for an exchange.
Question: What can't I use this promotion code?
Each order placed is only entitled to 1 promotion. Some of the promotion code is only available for specific items.
Click the following for more information on our current on-going promotion available: Monthly Promotion
Question: I'm lazy! I do not feel like creating an order online
Send us a message (SMS/WhatsApp) regarding the followings :
1) The item/s you wish to purchase
2) A vaild email address
3) A vaild mailing or delivering address - with postal code
4) Your preferred Payment method ( COD/ BANK TRANSFER/ PAYPAL )
5) Your preferred Shipping method ( SAME-DAY Delivery 3-7pm OR 8-11pm / Self collection / postage )
* We will send you a confirmation upon receiving your order via SMS / WhatsApp as soon as possible
Question: My question has still not been answered, who can I contact?
You can kindly contact us through our direct hotline @ 9777-2176 (female / male exec) which ever you are comfortable with.