FAQ

FAQ

Question: Can the order be delivered today? 

Yes, we have same day courier delivery available. Cut off time is 2:30pm for 3pm-7pm delivery, and 7:30pm for 8pm-11pm delivery.

Question: Is there a minimum spending needed for same day courier delivery?

No minimum spending is required for same day courier delivery! Free delivery for orders above $88, and $10 delivery fee for orders below $88.

Click the following for more details on our various delivery methods: Delivery Guide

Question: Do you deliver overseas?

Yes we do!

Click the following for more information: International Shipping

Question: What are the payments methods? 

All payments can be by : Cash on Delivery(Local Only) , Bank Transfer (PayNow accepted), Credit Card OR PayPal (*Credit Card Payment can be done within PayPal even without a PayPal Account, Horny.SG do not keep your card information.) 

Question: Why PayPal can't work? 

All payment by PayPal requires postal code to be entered in the billing form 

Question: Do I need to register in order to purchase? 

You can still purchase items as a "Guest" without registering an account with horny.sg .  However, the system will require information details from you each time you check out as "Guest". 

Question: Can I request for self-collection? 

Yes of course, SMS/WhatsApp us your order number before dropping by & for other timing let us know in advance.  

* Same Day Collection: 756 Upper Serangoon Road, #01-21 Upper Serangoon Shopping Center S534626. Collection period between 12noon - 8pm.

We accept Cash payments, Nets or Credit Card.

* We will send you a confirmation upon receiving your order via SMS as soon as possible for self-collection as well.

Question: Do we have a shop ? 

Yes. We have a showroom that is open to Public.

Click the following for our showroom location: Location

Question: Pricing are the same as seen on website ?

Yes, our products sold in our website are known as the most affordable following international pricing standards.

Question: What if I haven't received my order? 

We follow up with ALL our customers very closely. Therefore, please contact us directly! 

Question: How do I request for warranty exchange of my faulty product? 

You may drop us an email (enquiry@horny.sg) with your order number and name of the product that you wish to request for an exchange.

Question: What can't I use this promotion code?

Each order placed is only entitled to 1 promotion. Some of the promotion code is only available for specific items.

Click the following for more information on our current on-going promotion available: Monthly Promotion

Question: I'm lazy! I do not feel like creating an order online 

Send us a message (SMS/WhatsApp) regarding the followings : 

1) The item/s you wish to purchase 

2) A vaild email address 

3) A vaild mailing or delivering address - with postal code 

4) Your preferred Payment method ( COD/ BANK TRANSFER/ PAYPAL ) 

5) Your preferred Shipping method ( SAME-DAY Delivery 3-7pm OR 8-11pm / Self collection / postage ) 

* We will send you a confirmation upon receiving your order via SMS / WhatsApp as soon as possible

Question: My question has still not been answered, who can I contact? 

You can kindly contact us through our direct hotline @ 9777-2176 (female / male exec) which ever you are comfortable with.